A POS system allows businesses to accept payments from customers and keep track of their sales. Although it sounds simple, the setup works in various ways. It can either be hardware or software, depending on a business’s payment methods. In person, it can be a cash register at the store. On the other hand, modern POS systems are embedded in online stores.

Although it seems complicated, POS systems are generally designed to be easy to use. As soon as customers are ready to buy an item, either a barcode or a specialized tag is used to look up the item’s price. Once the scanner takes note of the price, the POS system then calculates the cost of the article, including the taxes, and updates the final price. 

The customer would either have to use cash, a card, or any digital wallet to finish the purchase to pay for the goods. Through a printed or digital receipt, the customer can be assured that the transaction is final.

However, even if POS systems are efficient, they are not without their flaws. Here are some of the most common POS system issues and how to solve them.


POS systems are easy targets for cyber attacks. One of the most apparent challenges in maintaining a POS system is ensuring that they do not get accessed by hackers. Older POS systems tend to have weaker security because they don’t have proper encryption. 

In effect, they are more vulnerable to attacks and other POS problems. It only takes an insecure access point to give hackers access to an entire network of machines and systems.

The best solution is to upgrade to the latest POS system available. Think of the upgrade as a need to satisfy customers and secure them from purchasing your business. Newer POS systems are equipped with better encryption capabilities, multi-factor authentication practices, user controls, and consolidated remote access solutions, making them secure.


Retailers rely on vendors or third-party managers to manage their businesses. A vendor is responsible for the POS device or terminal or the entire network. However, if a company subscribes to a service without knowing how it works, it might expose its clients’ details and bump into problems, such as cyber threats, connectivity issues, or tax non-compliance issues.

It’s always better to have a vendor risk management program in place. However, it’s essential to make a careful and critical examination of the vendors before agreeing to do business.  Ask them about their remote access tools, if they’re compliant with local, national, and international regulations, how long they have been in business, their reputation, and the type of contract they offer. It’s better to be critical when choosing vendors.

Insufficient Technical Support

As businesses partner with various POS vendors, it’s crucial to have all the support needed in running the system. Although your company might have a dedicated IT group, handling a POS system might require specialized knowledge. In the event of software, hardware, and device error issues, they may need further support from the vendor themselves.

It’s essential to have your team trained for the POS system used in the company. They might know much about technology, but every system varies. It’s better to learn from the experts who made the system. It’s also essential to have secure remote access solutions set up for the IT department to quickly troubleshoot from afar. Lastly, have your IT department work closely with POS partners to relay issues as they happen.


Point-of-Sale Systems have improved people’s lives, especially in retail. By creating a network that keeps track of all sales made, it’s easier to see if the business is doing well or not. However, systems can still have flaws. Therefore, it’s crucial to know the easy solutions to solve them when needed.

ProSource is a choice merchant that combines years of experience and skills in building countless partnerships with clients spanning all over the state of Wisconsin. As we work closely with both buyers and sellers, we are committed to ensuring they make the best business decisions based on personal and professional circumstances. Begin your journey with us by logging on to our website today.